What you are paying for?
A bridal booking or special occasion booking does not just mean makeup on your special day. We of course do that, and we pride ourselves in doing it well. But from the time you pay your booking fee, you are booked with us and will begin receiving service for your booking. We will create your paperwork after you verbally agree with the booking. We will answer your email and phone call queries. We will support you from the day you pay your booking fee to lock in your booking. Lots of our brides like to spend time sending us their inspirational looks and asking advice leading up to their preview appointment. We love helping, and we will always give our best advice when you send us your inspiration images. We have lots of lovely brides, all with very important questions about their special day. We will answer all email and phone queries within 3-5 business days (in really busy periods), but typically it’s much sooner than that. So when you are booking with us, you know that your money is not just going towards the wedding day, but it is for the service from day one leading up to your special day. This is why our rates are extremely competitive. We give you complete assurance that we will be at your special day no matter what. This also applies for special occasional makeup.
Securing Your Booking
Peggy Stasinos Makeup requires a non-refundable and non-transferable booking fee to secure your booking (this is because we are keeping the date/time exclusively available for you and are refusing other bookings). If you proceed with your bridal booking, this booking fee will be deducted from the full cost of the service.
All bridal bookings are made on a “first-come-first-served” basis. All bookings are subject to availability and no dates will be guaranteed without a signed Bridal Agreement and booking fee.
A booking fee of 30% of the total quote is required to secure your bridal booking and is payable within 72 hours of receipt of your Bridal Agreement. Once you have paid your booking fee, a contract is formed for the quoted services between you and Peggy Stasinos Makeup. In paying the booking fee you are agreeing to all terms and conditions. Please provide Event Information to allow us to finalise your Bridal Agreement and send it to you as quickly as possible.
Your Bridal Agreement is to be returned within 72 hours. If we have not received the signed Bridal Agreement within 72 hours, your booking and any booking fees will be forfeited.
The balance of the Total Agreed Fee is payable 7 days before the date of the bridal service.
Payments are made by either cash, PayPal or bank transfer (must be received prior to the service). Personal cheques are not accepted.
Changes to your booking
We are unable to offer discounts should any member of your bridal party forego a prearranged service after the booking is confirmed and the booking fee is paid.
Additional fees will be applied should your service needs change or if additional services are added to this bridal booking.
Any extra “last minute” bookings on the day of the bridal makeup service must be notified prior to the event, or if unavoidable, at the commencement of the makeup service. Makeup requests on the day of the wedding may not be able to be accommodated, but we will do our best. If the bookings can be accommodated, they will be charged in accordance with standard rate and for these situations we will accept cash as payment.
If you cancel your booking, the booking fee is non-refundable because to secure your preferred date, we are likely to have turned away other business. If we cancel your booking, we will refund the Booking fee.
If you cancel your bridal service with less than 2 months’ notice, you will be required to pay the balance of the wedding in full. If you have already paid in full, this payment will be retained for the inconvenience of late cancellations and loss of other wedding or other business, unless otherwise agreed.
If anyone in the bridal party is more than 20 minutes late, the scope of the original Bridal
If the scope of the original Bridal Agreement cannot be fulfilled due to the client’s lateness, services may be reduced;
If a bridal party is more than 40 minutes late, the assumption will be that the client is a “no-show” and the Client forfeits all fees. This policy is in place out of respect for our services and other clients; we apologise for any inconvenience caused.
If, for any reason Peggy Stasinos Makeup becomes unavailable on the date of your booking, a replacement and equivalently skilled and experienced makeup artist will be sourced for you, at no additional cost to you. We will never leave you stranded for makeup services and we stand by all of our bookings.
By engaging Peggy Stasinos Makeup for makeup services you grant permission to Peggy Stasinos Makeup to use any images taken of you, either professional or by the artist involved, and provide consent to use the images on social media, on our website or in any other marketing material. You can opt out of this at the time of the service if you wish.
If you have very sensitive skin, or a known allergy to makeup ingredients, you are required to inform Peggy Stasinos Makeup of this prior to the makeup services commencing.
All clients (including your bridal party, if applicable) must advise Peggy Stasinos Makeup of any contagious, bacterial, viral or other illness, skin condition, or eye condition, prior to any makeup services commencing. This includes, but not limited to, conjunctivitis, cysts, cold sores, herpes simplex, eye sties, open wounds or cuts, bacterial or viral skin infections or conditions, golden staph, or any other contagious illnesses or conditions. Depending upon the condition, Peggy Stasinos Makeup reserves the right to refuse services to an infectious client, but more importantly, Peggy Stasinos Makeup must be informed, so that precautions can be taken to protect products and brushes from contamination. If you do not inform us of such contagious conditions or illnesses, you may be required to pay for any products or brushes which may become, or is likely to become contaminated as a result of your condition or illness.